At Lora Cassi, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, our return and refund policy provides clear guidelines for processing returns and securing refunds. Please read the following terms carefully.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be returned in its original packaging, including all tags, labels, and accessories.
- Returns must be initiated within 14 days of receiving your order.
2. Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made items.
- Items marked as 'Final Sale' at the time of purchase.
- Damaged or altered items, unless the damage occurred during transit or due to manufacturing defects.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team to request a Return Authorization (RA) number. Include your order number, the item(s) you wish to return, and the reason for the return.
- Once your return request is approved, you will receive detailed instructions on how to send the item(s) back.
- Ship the item(s) using a trackable shipping method. You are responsible for the shipping costs unless the return is due to an error on our part or a defective product.
4. Inspection and Approval
Upon receiving your return, our team will inspect the item(s) to ensure they meet the return eligibility criteria. If approved, your refund will be processed.
5. Refunds
- Refunds will be issued to the original payment method used at the time of purchase.
- Please allow 7-10 business days for the refund to reflect in your account after approval.
- Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
6. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. Include photographic evidence of the damage or defect to expedite the process.
8. Legal Rights
This policy does not affect your statutory rights under applicable consumer laws.
Contact Us
For any questions or concerns regarding our return and refund policy, please reach out to our customer service team at [insert email/contact form link].
Thank you for choosing Lora Cassi. We value your trust and are here to assist you with any concerns.