Browse our website to find your desired products. On each product page, select your preferred options and click 'Add to Cart'. Review your cart and proceed to checkout to complete your purchase.
Once an order is placed, we strive to process it promptly. If you need to make changes or cancel your order, please contact our customer service team as soon as possible. While we cannot guarantee modifications, we will do our best to assist you.
After your order is dispatched, you will receive a confirmation email with a tracking number. Use this number on our courier's website to monitor your shipment's progress.
If you receive an incorrect item or your order is incomplete, please contact our customer service team immediately. We will work to resolve the issue as quickly as possible.
Occasionally, we offer pre-order options for exclusive collections. Check the product page for details about availability and estimated delivery times.
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. All payments are securely processed for your safety. Payment methods could be affected by the government policies.
During checkout, enter your discount code in the designated field and click 'Apply'. Ensure the code is valid and applicable to the items in your cart.
Yes, we use industry-standard encryption to protect your personal information. Your payment details are securely processed to ensure your safety.
Payment is typically deducted from your account at the time of purchase. You will receive a confirmation email once your payment has been processed.
International orders may be eligible for VAT refunds. Please refer to our VAT policy or contact our support team for assistance.
We offer standard, express, and next-day delivery options. Shipping costs are calculated at checkout based on your location and selected delivery method.
Yes, we ship to select international destinations. Please refer to our shipping policy for a list of countries we serve.
Delivery times vary depending on your location and chosen shipping method. Estimated delivery times are provided at checkout.
If your order hasn't arrived as expected, please contact our customer service team with your order details, and we will investigate the delay.
Currently, we do not offer scheduled delivery times. However, our courier partners often provide tracking updates to help you plan.
We accept returns of unused items in their original condition within 30 days of purchase. Visit our returns page to initiate a return and for more details on our policy.
To return an item, contact our customer service team with your order number and details of the item(s) you wish to return. We will provide instructions on how to proceed.
Once we receive your returned item, we aim to process the return within 5-7 business days. You will receive a confirmation email once your refund has been issued.
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
If your refund hasn't been processed within the stated time frame, please contact our customer service team with your return tracking details.
We recommend following the care instructions provided with your product. For specific care guidelines, please refer to our product care page or contact customer service.
Yes, we offer repair services for our products. If your item requires repair, please reach out to our customer service team with details, and we will assist you with the process.
If you receive a damaged or faulty product, contact our customer service team immediately with your order details and a description of the issue. We will work to resolve the problem promptly.
Depending on the product, we may offer replacement parts. Contact our support team with details about your item to check availability.
Click on the 'My Account' icon at the top of our website and select 'Create Account'. Fill in the required information to set up your account.
Click on 'Forgot Password' on the login page and follow the instructions to reset your password.
After logging into your account, navigate to the account settings section to update your personal information, such as your address or payment details.
No, you can place an order as a guest. However, creating an account allows you to track orders, save shipping information, and enjoy a faster checkout process.
You can contact us via email at support@loracassi.com or by phone at +1 234 567 890 during our business hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT).
Yes, our live chat is available during business hours. Look for the chat icon on the bottom right corner of our website.
Lora Cassi is currently an online-exclusive brand. Stay tuned for announcements regarding potential physical store openings.